Before Rent

How can I rent a vehicle?

It's easy: enter your preferred pick-up location and date to see which vehicles are available. Then all you have to do is choose your desired one and confirm the reservation.

Will the vehicle I reserve be the same as the one I pick up at the retailer?

Yes, you will be able to drive a car of the same model and features you have chosen: transmission, fuel type, power, number of seats, insurance, fuel policy and environmental label.

Where and when can I pick up the vehicle?

You can pick up and return your rental vehicle within the opening hours of the selected Jaguar & Land Rover RENT retailer.

When do I have to provide my card details?

Once you have completed all the steps in the online booking process, the retailer will contact you to ask for your credit card details for payment and to complete your reservation.

What documents do I need for the vehicle rental?

When collecting the vehicle, you must present the following documents:

• a valid domestic driving licence for the respective vehicle class
• a valid identity card or passport
• a valid credit card

If you are unable to present all the above documents, or they are not valid at the time of collection, the reservation will be cancelled and the retailer will apply the cancellation fee (according to the rate for one day's rental) to the card you have provided them with, once the reservation has been confirmed.

May I present a driving licence from another country?

Yes, but it will depend on the country of expedition. Driving licences from European Union countries are valid in Spain. Driving licences from non-EU countries will also be accepted as long as they have a valid visa at the time of rental (except Switzerland). Non-EU citizens residing in the European Union for more than 6 months must present an EU driving licence.

Can I cancel a reservation?

Yes, at least 24 hours before the start of the rental period. If this does not happen, for rental periods of 28 days or less, you will be charged the standard daily rate according to the tariff valid at the time of cancellation on the card you have provided to the retailer, once the reservation has been confirmed.

For rental periods of 29 days or more, the retailer may impose a cancellation charge equivalent to one month's rental. The reservation can be cancelled in "My reservations" section, in your user account, or by calling your selected Jaguar & Land Rover RENT retailer. If you do not collect the vehicle within 60 minutes of the agreed time, the reservation will be cancelled and the retailer will charge the basic rate to the card you have provided them with after confirmation of the reservation.

How do I change a reservation?

You can make changes to your reservation through your selected Jaguar & Land Rover RENT retailer. You will find their contact details in your user account under reservation information or in the email with your booking confirmation.

What is the maximum time I can book a vehicle?

For private and business customers, the maximum rental period is six (6) months.

Can I include another driver in the rental contract?

Yes, you can, as long as the retailer accepts this at the time of collection of the vehicle. In the event that the vehicle is driven by another person who is not authorised by the retailer, there will be an additional charge.

 

Can I also rent accessories for the vehicle?

Yes, but please contact the Jaguar & Land Rover RENT retailer with whom you have booked the vehicle as far in advance as possible.

During rent

What are the requirements for driving the vehicle?

Anyone over 25 years of age and who has held a driving licence for more than two years can drive our vehicles. 

Can I drive the car outside Spain?

Yes, in Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain (mainland), Sweden, Switzerland, Vatican City and United Kingdom. But please note that you will not be able to transport it by ferry.

Can I smoke in the car?

No, our rental vehicles are smoke-free.

Are pets allowed in the car?

No, pets are not allowed in our vehicles.

What do I do if the rental car has a defect?

If the car has any damage or deficiency, you should immediately notify the retailer and take photographs of the possible damage.

Can I drive off-road?

No, only on-road driving is permitted.

What do I do in the event of a breakdown?

If you experience a breakdown or accident during your rental, you will need to contact Jaguar Land Rover Support. You can do this via the Optimised Assistance button, the SOS Emergency Call on your vehicle or by telephone on 900 314 195. Your rental includes 24 hour roadside assistance and a replacement car at no extra cost.

After rent

Do I have to return the car with a full tank of fuel?

Yes, unless otherwise agreed with the retailer. If the fuel level at the time of return is not as agreed with the retailer, you will be required to pay for the additional fuel according to the price list available from the retailer.

Can I return the car at a different time to that stated on my reservation?

Yes, as long as it is agreed with the retailer and within their opening hours. You can check the retailer´s opening hours in your private area and in your booking confirmation email.

What happens if I get a fine?

We will contact you by email to inform you of the fine, since as the driver you are responsible for traffic offences, and we will charge the amount to the card that appears on the rental contract.

What do I do if I have not committed the offence?

You must inform the competent authority and your retailer.

Prices and payments

Which amount will be charged to my card when I make the reservation?

The rental price and the deposit (also called excess and set by the retailer) will be blocked, once the booking is confirmed, and the retailer has contacted you for your card details.

The rental price will be charged to your card at the start of the rental period.

From the moment you return the vehicle, the retailer has 24 hours to release the deposit.

For rentals of 28 days or more the rental fee will be charged at the beginning of each month (from the first day of the agreed vehicle collection).

Why does the retailer charge a deposit?

The purpose of the deposit is to guarantee any subsequent charges that the retailer may apply for traffic fines, damages caused during the service, among others.

Are there any additional costs?

Yes, but only in the following cases:

- If you cancel a reservation with less than 24 hours notice.

- If you exceed the established mileage.

- If you deliver the vehicle after the agreed time.

- If you return the vehicle with less fuel in the tank than it had at the time of collection.

- If you hire any extra accessories.

Is there a special rate for business use?

Each retailer sets its own rates. To find out if you can benefit from a special price as a company, please contact your retailer.  

What insurances are included in the rental?

The rental price includes the vehicle's civil liability insurance. By paying an additional fee, you can reduce your liability for damage or loss of the vehicle up to a certain excess per claim.

Do I have to pay the tolls?

Yes, as a driver, you are responsible for paying the costs associated with the use of certain roads, such as tolls.